As fall finally comes to North Texas, I realized something important this last week. It took a late night call a week or so ago from a Coldwell Banker Apex agent telling me that one of our clients had an air conditioning issue that needed attention from our Coldwell Banker Home Protection Plan. The call came in around 10pm on a Friday night. The client had called in the claim and a service call was set up but not before Monday. Our client had small children and it was going to be a long weekend with the hig read more